What You Can Expect From Us
Five things we work hard to do every time.
We've read the same bad-lawyer reviews you have. Most of them aren't about who won — they're about who vanished, over-billed, or stopped returning calls. Here's what we hold ourselves to instead.
1
A written plan before you sign anything.
After your first consultation, you'll typically see the next three steps spelled out. We aim to never ask you for a retainer until there's a plan in front of you.
2
A response within 24 business hours.
Our goal is to get back to every inquiry within one business day, and usually faster during regular hours. We track it as a team.
3
Flat fees where we can. Clear hourly where we can't.
You'll know the rate before any hour is billed, and any estimates are written. We work hard to keep invoices predictable.
4
If we're not the right fit, we'll tell you.
We'd rather refer you to an attorney who fits your matter than take a retainer we can't earn well. You'll typically leave your consultation with a direction either way.
5
Real updates, not form letters.
If something significant shifts on your case, you'll hear from someone on your team — usually the same day, with what changed and what it means.